Bill Hero Reviews
Bill Hero Customer Reviews (4)
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Bill Hero Customer’s Q&A
Bill Hero FAQs
How does BillHero compare to other energy management services?
BillHero is a service that manages energy costs by monitoring every bill, comparing each bill against every plan from every retailer across the entire market, and then helping users switch whenever they can save. Users have reported savings of up to $1500 over 24 bills. The service is praised for its ease of use, fast response times, and ability to find cheaper alternatives based on the last bill.
In comparison, other energy management systems like Span and Schneider Electric offer complete energy management systems that include monitoring and controls. They are designed to integrate with other electrical home upgrades, including solar panels, solar batteries, and EV chargers. These systems can be compared based on set-up & ease of installation, monitoring capabilities, control capabilities, ability to integrate with other electrical devices, and cost.
While BillHero focuses on cost-saving by switching plans, these other systems provide more comprehensive energy management solutions. However, the best choice depends on the specific needs and preferences of the user.
Can I use BillHero outside of Australia?
BillHero is a service that operates in the National Electricity Market states and Territories. However, there is no explicit information available about its usage outside of Australia. Therefore, it's recommended to check with the service provider for accurate information. If you are considering using BillHero while you are in Vietnam, it's best to contact their customer service for clarification.
About billhero.com.au Prices and Cost?
Bill Hero is a Savings Service, not a comparison site. They work for the users, not for the energy retailers. They do not seek or accept any commission payments from the retailers. All of their revenue comes from subscriptions. Bill Hero offers 4 types of subscriptions, all with a modest annual fee. For example, a Bill Hero Gas subscription costs $49 per year. Some energy plans include a mandatory fixed one-time, monthly, or annual membership fee or an account establishment fee. Bill Hero includes any such fees in its calculations by applying the fee pro-rata over 1 year. For instance, a plan with a $120 one-time membership fee would be calculated with an additional $10 charge in the Bill Hero calculation for what this plan would cost for a monthly bill. The price of the Membership Charge is completely and accurately included in the comparison.
What is the difference between Bill Hero and other comparison sites?
Bill Hero is a Savings Service, not a comparison site. Unlike comparison sites, which make money by taking commissions from their real customers, the energy retailers on their 'panel' of providers, Bill Hero works for you, not for them. Comparison sites only show you plans from the retailers they work for, and their incentive is to sell you any plan that will generate a commission, not to find the plan that is best for you. Also, comparison sites are one-time only, so you need to keep going back to review your plan.
On the other hand, Bill Hero automatically monitors and analyses every single bill for you, and compares that bill against the entire market of relevant plans from every retailer. It calculates what your bill would have cost under every one of those alternative plans, then ranks them all by price to see exactly where your bill stands and how much you could save. Bill Hero lets you know whenever it finds savings for you greater than your personal Bothered Threshold. It doesn’t ever seek or accept any commissions, kickbacks, payments or inducements of any kind from retailers. It's funded solely by subscribers like you, which means it is 100% independent, and its only incentive is to keep you happy by making sure you're always on the best deal.
In contrast to government comparison sites, which do cover all the publicly available plans but are complicated to use and require you to do all the work yourself and then make the switch on your own, Bill Hero does all the comparison and ranking work for you, helps you switch, and then automatically monitors and compares every bill for you to help make sure you always stay on the best priced plan. It also offers many additional features that none of the commercial or government comparison sites do.
How does Bill Hero save me money?
Bill Hero is a service that helps you save money on your energy bills. It works by automatically comparing every bill you receive with all the available plans in the market. If a cheaper plan is found, Bill Hero assists you in making the switch. This ensures that you are always on the best-priced plan for your energy needs. The service is proactive and monitors retail pricing in the Australian energy market. It's important to note that Bill Hero compares between energy plans, not energy tariffs. The service is subscription-based and charges an annual fee. Please note that while Bill Hero helps ensure you stay on the best-priced plans, it does not manage bill payments for you. It's also worth mentioning that Bill Hero can compare gas bills as well as electricity bills.
Can I use Bill Hero for my business energy bills?
Yes, you can use Bill Hero for your business energy bills. Bill Hero can help your small business save on energy too. Businesses that qualify as 'small energy customers' have similar protections to residential customers under the national electricity law, and energy plans and billing arrangements are broadly similar to residential plans. These kinds of plans are commonly called SME energy plans. Bill Hero can monitor your SME business energy bills in the same way they monitor residential bills. Just set up your Business subscription at their website. Businesses with larger energy consumption must negotiate electricity supply contracts with retailers individually. These energy supply contracts are called 'Commercial & Industrial', or 'C&I' supply agreements, and are quite a bit more complicated than the standardised energy plans available to residential and SME customers. Getting the best deal on a C&I contract requires bespoke brokerage services. Bill Hero does not provide this kind of brokerage, but they can refer you to trusted brokerage partners if you need this kind of service. Whether your business is classified as a small energy customer depends on how much energy you use. For gas, you are a small energy customer if you use less than one terajoule (TJ) per year. For electricity, the small customer threshold varies by state. Remember that one megawatt hour (MWh) is 1,000 kilowatt hours (kWh), and one terajoule (TJ) is one million megajoules (MJ). If you set up a new business, your retailer will look at the previous energy use of your premises to estimate what your annual usage may be, and assign you as a small or large customer.
About billhero.com.au Popular Products and Services?
BillHero is an energy service that helps users manage their energy costs. Their main service is Savings as a Service, where they automatically compare every bill against every plan from every retailer, and help users switch whenever they can save. This ensures that users always stay on the best-priced plan. They also offer a Savings Guarantee, promising to find more savings on the user's first bill than the price of their entire annual subscription. BillHero also provides a monthly newsletter full of tips, practical advice, and the latest info to help users save on their bills. On average, BillHero finds over $350 in annualised savings for subscribers.
How does BillHero compare to other energy services?
BillHero is a service that automatically monitors every energy bill for you and helps you switch whenever you can save. It compares every plan from every retailer, making it an apples-to-apples comparison across the entire marketplace. BillHero charges subscribers an annual $49 fee to monitor every power bill the customer receives. Over that subscription period, they report back to the customer on each bill and advise them how much they can save and help them switch to achieve those savings. Users have reported savings of approximately $1600 between both gas and electricity, and even up to $5K over 2 years. However, like all subscriptions services, it's important customers are aware of an automatic renewal and the potential for a change in annual fees.
What is the cost of using BillHero?
The cost of using BillHero is $49 for managing your electricity bills all year, or $79 for both electricity and gas. Please note that these prices are subject to change and it's always best to check the official BillHero website for the most accurate and up-to-date information.
Can I use BillHero for my business?
Yes, you can use BillHero for your business. BillHero can monitor your SME business energy bills in the same way it monitors residential bills. It compares between energy plans, not energy tariffs, to help your business save on energy. All you have to do is set up your Business subscription. It automatically monitors every energy bill for you, and helps you switch whenever you can save. They hold your retailer to account on every single bill cycle, so you don't have to.